Updated: APRIL 2015
Where we deal with your personal information, we are governed by and comply with the Australian Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles contained in the Privacy Act.
- Collecting Personal Information from Website Visitors
- Collecting Other Information
- Using Personal Information
- Sharing Personal Information
- Protecting Personal Information
- Transferring Personal Information to Other Countries
- Visiting Non-Mandalay Websites
- Your Choices: Accessing and Correcting Your Personal Information
- Credit Information
- Questions and Complaints
1. Collecting Personal Information from Website Visitors
In order to provide you with access to certain services or data within our Sites, we may require that you provide certain personal information, being any information or opinion about you or information from which you can be identified. This information may include your name, postal address, telephone number, fax number, e-mail address, subscriber name or screen name, password used to access our services, method of payment, and, if applicable, payment information, such as credit card number and expiration date associated with online purchases. If you apply for credit with us, we may also collect your credit information (such as credit worthiness information, default information, repayment history information, payment information and credit reports).
In addition, we collect: (a) the e-mail addresses of visitors that communicate with us via e-mail, post messages to our bulletin boards, blogs or post messages to our chat groups; and (b) information provided by visitors in sales orders, registration forms, surveys and other submissions to us.
We also collect and track automatically: (a) the home server domain names, IP addresses, type of client computer, and type of web browser of visitors to our Sites; and (b) aggregate and specific information on what pages visitors access.
2. Collecting Other Information
We collect personal information that is reasonably necessary for the conduct of our business relationship with you, including where that information is required to deliver a service to you.
Personal information about you may be collected directly from you, from our own records and when you use our products and services, and from our transactions with you [such as payment history, account activity and information we receive from credit reporting bodies (CRBs)].
We do not collect and process any personal information unless the information is considered necessary for the effective functioning or activities of our business.
You are not required by law to provide us with any personal information. However, if you do not provide us with sufficient personal information, we may be unable to provide you with our products or services.
We use several automatic data collection tools and techniques including cookies and clickstream.
Some of our Sites use a technology called “cookies” so that we can better serve visitors when they purchase a product or service on our Sites, or request additional information about our company, products or services. A cookie is a small piece of information that is placed on a user’s computer hard drive which tells us that your computer has accessed one of our Sites.
These cookies may be placed by us or by third party vendors and are used to obtain data such as user-name, shopping cart contents, and web pages or advertisements viewed by the visitor. When the visitor revisits our Sites, we can recognise the visitor by the Internet cookie and customise the visitor’s experience accordingly. The cookie will not be able to identify you.
You can set your browser to provide notice whenever a cookie is received, which gives you the opportunity to decide whether to accept it or not. Without cookies, however, you may not be able to take full advantage of all our Sites’ features. For example, if you turn off cookies or refuse them, you may not be able to make purchases on our Sites.
Some of our Sites may collect information about the “clickstream” of our customers during their visit to our Sites. This clickstream data contains the pages the visitors came from, the navigational paths they took, and the areas of the Sites they visited. From time to time, we track such information inside and outside of our Sites. Additionally, we may from time to time track and match clickstream data with personal information you provide to us in order to deliver content and other offerings – i.e. products and services that might improve your customer experience.
3. Using Personal Information
We use your personal information for the purposes described above. We also use your personal information, among other things:
- to fulfil your orders and requests for information;
- to provide you with support services when requested;
- to market and promote our products and services that we believe you may find of interest;
- to collect feedback and for a statistical analysis of users’ behaviour, for product development or enhancement;
- for content improvement;
- to notify you of upcoming events;
- for internal purposes, such as administration and operation of our Sites or data analytics;
- if you have applied for commercial credit, to assess your application for commercial credit;
- to comply with the law; and
- to customise the content and layout of our Sites.
We may use your personal information to provide you with information about products and services, including those of third parties, and to tell you about upcoming events which we think may be of interest to you. You can ask us not to contact you about products and services and not to disclose your information to others for that purpose. In order to do so, simply contact our Privacy Officer at firstname.lastname@example.org and request that we no longer send marketing communications to you.
4. Sharing Personal Information
We may share and disclose your personal information within the Mandalay family of businesses and with third parties that perform services for us or on our behalf (for example, credit card companies, financial institutions, mail houses, shipping companies, cloud-service providers, hosting providers, consultants and advisors).
If the need arises (such as where you apply for credit with us), we may disclose your personal information to CRBs, reference agencies and fraud checking facilities.
Service providers and suppliers are required to keep confidential and secure the personal information received from us and may not use it for any other purpose other than as originally intended. We also may disclose personal information when, in our judgment, we believe it is necessary or appropriate to prevent fraud, injury or harm to persons or property, to protect our rights or the rights of others, or as otherwise required by applicable law, regulation or legal process.
5. Protecting Personal Information
We hold your personal information predominantly in electronic files. We take all reasonable steps (including administrative, technical and physical safeguards) to ensure that your personal information is protected against loss, misuse, unauthorised access, disclosure, alteration or destruction.
The personal information that we hold about you is treated as confidential and only accessed when necessary. When we no longer require your personal information, including when we are no longer required by law to keep records relating to you, we destroy or de-identify it.
6. Transferring Personal Information to Other Countries
7. Visiting Non-Mandalay Websites
8. Your Choices
If you wish to update or remove your personal information, opt out from receiving, or opt in to receive, marketing communications from us please do so by indicating your preferences on the relevant Site or by contacting us at the mail or email address below.
Privacy Officer (naus)
Mandalay Technologies Pty Ltd
37 Merivale Street, South Brisbane
Queensland 4101, Australia
You may request access to the personal information that we hold about you by contacting our Privacy Officer at email@example.com. We will deal with your request for access within a reasonable time. If we refuse access to your personal information, we will provide you with a written notice which sets out the reasons for the refusal and the provisions of the Privacy Act on which we rely to refuse access.
We take all reasonable steps to ensure that the personal information that we collect is accurate, up-to-date and complete and, in the case of our use or disclosure of that information, is relevant as well.
To assist us with this, we encourage you to contact us if you believe that any information that we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, and make a request that we correct your personal information accordingly. You may make such a request by contacting our Privacy Officer at firstname.lastname@example.org. We will deal with your request to correct your personal information in a reasonable time.
10. Credit Information
We may also collect your credit information to assess a credit application or to assist us to collect overdue payments. We may collect credit information from a business which provides information about commercial credit or a CRB which provides consumer credit reports, even if it is an application for commercial credit.
11. Questions and Complaints
If you have any questions, or if you believe that we have not complied with our obligations under the Australian Privacy Act (and, in particular, the Australian Privacy Principles), or if you believe that the personal information that we hold about you has been compromised in any way, please contact our Privacy Officer at email@example.com. We will respond to any question or complaint as soon as possible. If you are dissatisfied with our response, you may direct your complaint to the Office of the Australian Information Commissioner by email at firstname.lastname@example.org or by telephone on 1300 363 992.