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Will you encrypt my data? Do you offer encryption services?
Servers and Infrastructure We are using Windows Azure to host all of our application and database services in the Cloud. Access to all servers is tightly locked by firewall and IP address blocking. Server RDP access is also secured by SSL certificates. Communication All communication with application and database servers is done over secure HTTPS […]
Can other naus users, such as my competitors, see the data I have entered into naus?
No. naus features a multi-tenanted Software as a Service structure, which means that every client has their own secure space in the directory. This space can only be accessed by their own users or people whom the client invites to view it. Not even naus administrators have the ability to see your data, provide access […]
What waste strategy principles are used in naus?
The naus Waste Intelligence platform has been developed on the commonly accepted principles for waste strategy planning. The purpose of a waste strategy is: to define how a council, group of councils or company will meet policy and legislative requirements for waste management; to provide the route-map for the development and delivery of future waste services and infrastructure; to […]
Can I create multiple organisations with one account?
When you first create an account in naus you need to nominate the organisation you represent. That organisation name is then reserved for your use in the product. The trial permits five modeller licences, which you can assign to individuals within your company as well as any external users that you authorise such as your […]
If I cancel my subscription early, is there a cost?
There is no penalty for cancelling your subscription prior to the completion of your contract period, but please note that we will not provide any refunds.
Can I upgrade my subscription as my requirements grow?
Yes, you can modify your subscription terms as your business requirements change. Contact us on subscription@naus.com to discuss further.
How do I cancel my service?
If you choose to discontinue your use of naus and you are subscribing to it under a monthly contract, you can cease paying your monthly fee and this will terminate your account. If you have paid an annual fee and then choose to discontinue use, you will need to contact us at subscription@naus.com to terminate the account. […]
