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Will you encrypt my data? Do you offer encryption services?

Servers and Infrastructure We are using Windows Azure to host all of our application and database services in the Cloud. Access to all servers is tightly locked by firewall and IP address blocking. Server RDP access is also secured by SSL certificates. Communication All communication with application and database servers is done over secure HTTPS […]

Will I still get 60 free days on naus if I switch to a paid subscription before my trial account expires?

Your paid subscription will commence on the day that your trial expires, irrespective of the day that you make the payment.

I still don’t really understand how naus works. Can I see a demonstration?

You can watch naus in action through our recorded webinars, or request a demonstration through the form on the Pricing page. If you would like try the application for yourself and explore naus in your time, you can apply for a free 60-day trial that includes step-by-step help to guide you through the product.

Can I download naus?

There is no need to download naus because it is a modern, Cloud-based software solution. Once you log in through your browser it just works. All of your data, your analysis and your reporting reside in the same place online. You can access your work from anywhere in the world where there is an Internet […]

Will my data be deleted after my trial expires and I switch to a paid subscription?

Any data and models you input during your trial will be transferred to your commercial licence of naus, once you convert to a paid subscription. Anytime you wish, you can also export a project you have created during the trial for future reference outside of naus. Further information on this can be found in the naus user documentation.

How does naus approach target setting?

The Target Setting and Gap Analysis in naus set a range of predefined targets and evaluation metrics, against which you can assess the performance of your baseline system and future scenarios. They support the ‘where do we want to get to?’ stage of the waste strategy process. This stage of the process allows you to […]

Can I upgrade my subscription as my requirements grow?

Yes, you can modify your subscription terms as your business requirements change.  Contact us on subscription@naus.com to discuss further.

Can I switch from a monthly to yearly subscription without penalty?

Yes. Your yearly subscription will commence on the day that you switch plans. We strongly encourage you to consider a yearly subscription, as it is the same cost as 10 monthly subscriptions.

If I cancel my subscription early, is there a cost?

There is no penalty for cancelling your subscription prior to the completion of your contract period, but please note that we will not provide any refunds.